We have fewer colleagues to speak to you due to the Coronavirus outbreak. This means we are taking a little longer to reply to emails, so please bear with us and only call if you have an urgent enquiry.
With all the uncertainty and rapidly changing information in the world at the moment, we want to make sure our clients are reassured and kept up-to-date with all our latest actions.
Our team is monitoring all the latest developments and keeping our eye on the Foreign & Commonwealth Office updates constantly. Keeping our customers safe is our first and most important priority, which is why we’re taking the steps we’re taking. We’re here whenever you need us.
If you have a booking with Rainbow Tours at the moment or are wondering about future holidays, you can find more information below.
Existing bookings up to 30 June 2020
We are currently proactively contacting all customers with a planned holiday up to 30 June, to speak about travel arrangements. Whether that means amending holidays to a later date or seeking cancellation, we’re very proud to be remaining as flexible as possible to help our clients at this challenging time.
We are currently recommending that customers who had booked to travel in May or June amend their holiday for the future. We’re currently keeping in close contact with our global network of suppliers to arrange rescheduling holidays; not only is this invaluable to us as a business, but it helps our partners, who our team maintain a close relationship with. These relationships also mean that we’re able to move mountains for our customers, whether that means delaying a holiday, altering accommodation or changing an itinerary altogether.
As this global situation develops, we will adjust our approach. We pride ourselves on our personal relationships with our customers and with our suppliers around the world, so we’re keeping in frequent contact with both. We will continue to get in touch with clients who hold future bookings as and when it becomes necessary, and remain flexible in rearranging and postponing holidays.
The Rainbow Tours difference has always been our personal, bespoke and personalised approach, and that remains true even during this difficult time. We’re proud to be proactively supporting customers, and we’re proud to be answering calls within 30 seconds – demonstrating that we’re here when you need us most.
All bookings with Rainbow Tours remain fully bonded and protected by ABTA and ATOL, so you can rest assured that we have your personal and financial wellbeing as our top priority throughout this process. We will continue to offer bespoke and completely tailor-made service for all our customers.
We are currently booking holidays that depart on or after 1 September 2020, and will keep you updated if this date changes.
Here’s to the future…
Once this situation is over, travel is going to be even more precious than it was before, and we really are looking forward to getting back to doing what we do best – creating bespoke travel experiences that really are hand-crafted for you. We might not be travelling the world right now, but we’re pleased to be in the position to help you plan for when we are – we want to get you ready to jet off as soon as the skies are open once again!