At Rainbow Tours, our Book with Confidence
guarantee is in place as a promise to you that we’ll remain as flexible as possible.
This means that if you book a holiday which is later added to the red list, we won’t charge you any amendment fees and can offer you a full refund. As we have direct contacts and strong relationships across our resorts, we’ll do as much as we can to move your holiday should you wish to – either to a new date, or a new destination. In this case, any money you have paid will be transferred straight to your new booking.
If you can’t commit to a new date or destination straight away, we can offer you a refund credit note for you to use at a later date. Your money will continue to be protected under the ATOL or ABTA schemes.
Our Travel Specialists are keeping up to date with every change in the traffic light system and will contact you, if needed, to discuss any changes in your holiday’s status.
We’ll do our best to assist you if…
The FCDO advises against travel to your destination
Along with the traffic lights system, we’ll closely be following advice from the Foreign, Commonwealth and Development Office (FCDO).
In the case where the FCDO advises against travel to your destination, regardless of which traffic light list it is on, we’ll offer you a full refund for your holiday, should you not wish to amend your booking to a new destination or accept a refund credit note.
The country you are due to travel to changes from amber to red
At Rainbow Tours, we won’t be providing holidays to countries on the red list.
If this were to happen, it’s likely your flights and hotel would not be operating and the FCDO would advise against travelling.
If your holiday is affected by such a change, our Travel Specialists will contact you to discuss amending your holiday, issuing a refund credit note or providing you with a full refund.
Should your destination be placed on the red list while you’re there, we’ll help you get back home safely if your holiday can no longer go ahead. However, the use of watchlists should avoid abrupt changes to a country’s status as much as possible.
The country you are due to travel to changes from green to amber
If your flights and hotel are still operating, and the FCDO does not advise against travel, your holiday can still go ahead. However, you’ll have to follow the amber list rules for travel. This means you’ll be asked to take an additional PCR test and self-isolate for 10 days on your return home.
Alternatively, if you no longer wish to travel due to amber list requirements, we can amend your booking to a new date or destination, offer you a refund credit note or give you a refund based on the costs we can recover from our suppliers.
Any cancellations or amendments for holidays that remain on the green list will be subject to our normal terms and conditions, though we aim to be as flexible as possible.