Lake Kivu Serena Hotel
Beachside eating at Lake Kivu Serena Hotel  
Lobby at Lake Kivu Serena Hotel  
Room at Lake Kivu Serena Hotel  
Ready for water activities  
Windsurfing at Lake Kivu Serena Hotel  
Lake Kivu Serena Hotel Pool and Hotel at night  
I'm enquiring about: Lake Kivu Serena Hotel

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I'm enquiring about: Lake Kivu Serena Hotel

Lake Kivu Serena Hotel

Lake Kivu, Rwanda

Lake Kivu Serena Hotel is a 5-star hotel in Gisenyi, on the shores of Lake Kivu in western Rwanda.

The hotel is right on the lake with wonderful views across the water. Run by the international Serena Hotels chain, is an attempt to bring international standards to this quiet backwater, and it’s a big step up from the other lakeside hotels. 

The Kivu Serena provides accommodation in 66 rooms, including 6 suites, 23 family rooms and a room for people with disabilities. All rooms have air-con and satellite television.

The hotel has two restaurants, The Kiyanga restaurant and the Ziwani Cafe. The former is a fine dining experience serving buffet breakfast, lunch and dinner with the choice of an a la carte option for lunch and dinner; the Bar and Terrace has live music at weekends and is the place to meet after dark.

Facilities include a fully equipped gym, a swimming pool and two tennis courts. Room service is available. The hotel offers activities including boat trips and water sports on the lake.

Accommodation Reviews

'Hi Craig

The trip was very good.  We were really fortunate with the weather and had a dry morning for the gorillas, and the group were only 10 minutes in from the edge of the forest so was really easy for me.  The group were magical and very funny and we were so close.

The afternoon for the views was not quite so good as it rained, but it was OK.

The trip to the monkeys was also dry and the guides were really excellent both times in looking after me.

The cultural village was really funny.  We laughed all afternoon – as we did much of the trip.

Gisenyi was much as expected, with little to do, made worse owing to genocide week.  Although we couldn’t have gone another week it would be good to bear this in mind for other clients as everything shuts at lunch time all week.

However, Moussa arranged a lake trip which included the coffee plantation and that was wonderful.  The cost was $100 each, same as a lake tour, but we ended up giving locals a lift which made the trip more interesting and had a wonderful tour of the coffee plantation.  John and his staff were excellent and in no hurry to end the tour.  We ended up being out for 6 hrs, and again lots of laughs.

Moussa was excellent and took the 4x4 into all sorts of placed to reduce my walking.  He found us fabric in a local market and a really good craft shop.  Shopping was really difficult owing to the trips being mornings and the shops closed in the afternoon.

Had lots of fun.  The Gorilla mountain view lodge was 5* and the service above and beyond – our every need was anticipated.

Thank you for a lovely trip.  

Kind regards


Ms Swift and Ms George
May 12, 2016

'Joel was probably the best guide I have ever had on a holiday. He was well informed, helpful - absolutely the best. I would recommend him widely. He gets 4 stars from all of us. 

Cormoran Lodge: We absolutely loved this polace and wanted to stay forever.  Breakfast at Kivu Serena was excellent but we would have liked to have stayed somewhere smaller or with more atmosphere. It could have been anywhere in the world.

Gorilla Mountain View Lodge: excellent in all respects. The best meals we had anywhere.'

Hindle party
January 4, 2016

Both nice hotels, clean facilities and rooms

O Cronin
June 29, 2011

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