Important Information

ATOL & ABTA

We hold an Air Travel Organiser's Licence issued by the Civil Aviation Authority (ATOL number 2786). When you buy an ATOL protected flight or flight inclusive holiday* from us, you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit, you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent or your credit card issuer where applicable. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. *The flights and flight- inclusive holidays we arrange are ATOL protected providing they are made available in the UK. For further information visit the ATOL website.

We are also a member of ABTA (ABTA number V2359). If your holiday does not include flights, ABTA will financially protect your holiday by ensuring you receive a refund or, if your arrangements include return travel to the UK (other than flights) you are returned to the UK in the event that your holiday cannot be provided as a result of our insolvency. Please go to www.abta.com for a copy of the guide to ABTA’s scheme of Financial Protection

Rainbow Tours is a trading name of International Travel Connections Limited and is a member of ABTA membership number V2359. ABTA and ABTA members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. For further information about ABTA, the Code of Conduct and the arbitrations scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London, SE1 9EQ. Tel: 020 3117 0500 or visit ABTA’s website.

VISAS

Rainbow Tours’ visa service is brought to you by CIBT, global visa and passport professionals with over 50 years experience. CIBT will provide you with a customised application pack that includes precise, easy-to-follow instructions, requirements, and all necessary application forms needed to obtain your travel visa. A CIBT visa specialist will then individually review your application before it is submitted to an Embassy to ensure a fast, accurate and secure service. Please click here to be directed to their website.

Privacy Policy

International Travel Connections Ltd includes Inspiring Travel Company, Rainbow Tours, Regent Holidays, Spectate and Deva Travel.

This privacy policy explains how we use any personal information we collect about you when you contact us about our services. We endeavour to keep your personal information securely and we only keep it for a limited and appropriate amount of time. Your data will not be shared with any third parties for marketing activities. If you want to unsubscribe from marketing or amend your data then please contact data@itc-uk.com.

Topics: · How we collect information about you? · How will we use the information about you? · Legal Basis of Processing · Marketing · Our websites · Cookies · Other websites · Administrative or other business purposes · Access to your information and correction · Changes to our privacy policy · How to contact us

How we collect information about you?

We collect information about you when you register with us or make an enquiry for our products and services. This includes but is not limited to your name and contact information, details about destinations you are interested in, details of your travel plans and other requests and comments that you might make.

If you make a booking with us, we will ask you to provide information necessary for your holiday. This is likely to include passport details, emergency contacts, travel insurance arrangements, visa requirements, preferences and special requirements. This will also include details of any other friends or family who are accompanying you as part of the booking. Where you provide us with details about third parties (for example other guests also travelling) we ask you to confirm that you have obtained consent to do this. We also ask that you please tell them about this privacy policy and give them our contact details for any queries that may arise. Please make sure you let us know if any of these third parties would like to speak to us directly.

We also collect information when you use our website, voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies.

How will we use the information about you?

We collect information about you in order to process your holiday booking and to ensure your travel arrangements run smoothly and meet your needs. This will require us to pass the information on to relevant suppliers of your travel arrangements such as airlines, hotels, excursion providers and transport companies and we will email you about other products and services we think may be of interest to you.

The data we collect will also be used to manage your account, personalise your use of the website and, if you agree, to contact you for marketing purposes about our other products and services that we think may be of interest to you.

We endeavour to take appropriate technical and organisational measures to prevent unauthorised or unlawful processing of personal data and accidental loss or destruction of, or damage to, personal data. International Travel Connections Ltd will not share your information for marketing purposes with companies outside our Group. In processing your holiday booking, we may be required to provide your details to security or credit checking companies, financial institutions, public authorities such as customs, border control and immigration, if required by them or as required by law.

Your personal data may be stored, used and otherwise processed within the UK and/or any other country/ countries of the European Economic Area (EEA). EEA countries are all member states of the European Union together with Norway, Iceland and Liechtenstein. We may also store, use or otherwise process personal data outside the EEA. Data protection laws may not be as strong outside the EEA as they are in the EEA. Personal data will not be transferred to a country outside the EEA unless (1)The country to which it is transferred is one which the European Commission considers to provide an adequate level of data protection or (2) The personal data is transferred to a United States company which has signed up to the Privacy Shield or (3) The personal data is transferred to a company which is required by our contract with them only to deal with the data in accordance with our instructions and to maintain appropriate security to protect the personal data which we are satisfied they have or (4) We are obliged to provide the personal data to a government / public authority in order to provide your holiday. We will not, however, pass any information on to any person who is not responsible for part of your travel arrangements unless we are legally obliged to do.

Agreeing to our privacy policy allows us to use your personal information within our group of companies so that we can offer you all of our products and services.

Legal Basis of Processing

There are several grounds on which International Travel Connections Ltd will store and use your data. As follows:

Consent: for certain types of processing we rely on your consent to use your data. You may withdraw your consent at any time by contacting data@itc-uk.com.

Contract: much of the time, our use of your data will be because of the contract between us – that is, in relation to your holiday booking. We will usually retain relevant data for up to seven years from the date the contract completes – e.g. the last day of your holiday.

Legal obligations: we are under certain binding legal obligations, such as accounting to the government for tax and making financial records available for audit. In such cases, we are typically obliged to retain data for up to seven years from the date of transaction.

Legitimate interests: we use data to manage our operations, to make business process improvements and to carry out appropriate marketing of our services. Our legitimate interests will not override your right to privacy.

Marketing

We would like to send you information about products and services of ours and other companies within our group which may be of interest to you. We rely on your consent to contact you directly about our offering. In other scenarios in carrying out efficient and appropriate marketing and advertising for our services, we will rely on our legitimate interests, whilst always ensuring that your rights are protected.

If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other members of International Travel Connections Ltd. If you no longer wish to be contacted for marketing purposes, please email us at data@itc-uk.com.

Our websites

We may use the personal information you provide for any of the following purposes: (1) to understand the use of our Site and make improvements; (2) to fulfil prizes; (3) to respond to specific requests from visitors; (4) to protect the security or integrity of our Site when necessary; (5) to send you notices and solicitations regarding the Site and our businesses; and (6) in general to promote and market products to you. These solicitations may take the form of mailings or other couriers, telephone calls, e-mail solicitations and other methods of contact.

If you do not want to receive these solicitations from us using your personally identifiable information, please notify us, see ‘How to contact us’ below. At times, we may conduct online surveys to better understand the needs and profiles of our visitors. When we conduct a survey, we will try to let you know how we will use the information at the time we collect the information from you on the Internet.

We use this information in this way so that we can fulfil out legitimate interests as a business to ensure that our offering is relevant and appropriate for our customers. We also rely on our legitimate interest in measuring customer satisfaction and troubleshooting any website issues. Where required by law, we may also seek and rely on your consent.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

Other websites

Our website contains links to other websites. This privacy policy only applies to our website so when you link to other websites you should read their own privacy policies.

Administrative or Other Business Purposes

We may collect and use certain other personal information when we correspond with you (whether by telephone, e-mail or otherwise). For example, we may record both in-bound and out-bound telephone calls or collect information when you use our LiveChat feature to speak with our specialists to ensure quality of service and for training purposes. This information is collected so that we can fulfil our legitimate interests as a business to ensure that clients receive the best travel advice.

We may also collect and use relevant sensitive personal information about you, namely specific details of any relevant health conditions, disabilities, access requirements and special dietary requirements that you may have. We collect this information directly from you to try to ensure that your trip is appropriate for your needs and to try and keep you safe during any trip that you plan through us. We may need to ask for your explicit consent in order to process this information.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. You also have the right to request that we correct or remove your data, when there remains no legal basis for keeping it. Please note that when these rights are exercised, we will conduct identification checks in order to ensure your privacy is safeguarded.

If you would like a copy of some or all of your personal information, please email or write to us at the following address data@itc-uk.com, or to our Marketing Department, ITC Travel Group Ltd, Concorde House, Canal Street, Chester CH1 4EJ. We will endeavour to ensure your personal information is accurate and up to date and you may contact us to correct or remove information you think is inaccurate.

Changes to our privacy policy

We keep our privacy policy under regular review and updates will be available on our web page. This privacy policy was last updated on 23 May 2018.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you: by emailing us at data@itc-uk.com or write to us at Communications Department, ITC Travel Group Ltd, Bridgetown House, Lower Bridge Street, Chester, CH1 1RU.

Cookies

What is a cookie?

A cookie is a small text file that is stored on a web browser when you visit a website that is incapable of performing any tasks or functions. Most websites you visit will use cookies to improve your customer experience by enabling the website to 'remember' you, either while you are on the website or for the next time you visit. Often, websites will use cookies to enable them to be able to target advertising based on your browsing habits. They only identify your computer and not you personally. Cookies cannot store personal information and do not harm your computer. If you'd like to learn more about cookies and how to manage them, visit aboutcookies.org

How does Rainbow Tours use cookies?

We use cookies to collect and store information about your usage of our website and to perform certain functions like remembering you when you come back to our site and the holidays that you have recently viewed. For example, we use the information stored in our cookies combined with software such as Google Analytics to understand how many people visit our website and at what time of day, and the devices used to access our website, type of browser they are using and the pages that they look at. All of this information is used to improve the customer experience of our visitors.

When you are online but away from our website, to help us deliver highly targeted advertising to our users, we use cookies. These cookies allow us to provide advertising that is relevant to our users' interests. The information that is collected and shared is anonymous and not personally identifiable. It does not contain a user's name, address, telephone number or email address.

ServicesPurposeGoogle AnalyticsGoogle place cookies from our website so as to analyse how our website is performing and how you move around our website. This information then enables us to make modifications to our website so as to improve your online experience.Google AdSenseGoogle places these cookies from our website in order to measure the effectiveness of Google AdSense advertisements that appear on our website.Recent SearchesThis cookie stores details of your recent searches and is used to display the "Recent Searches" feature on this website.JSESSIONIDThis cookie is set when you arrive at the website and is used for tracking your session on our website.FloodLightThe cookies allow us to monitor and enhance the performance of paid-for marketing activity via selected third parties. The data collected is anonymous and only used internally.AddThisWe use AddThis to enable customers to share our site content via social media tools such as Twitter and Facebook. This cookie doesn't contain any personally identifiable information.DC StormWe use DC storm to help us understand how people found our website on search engines.DoubleClickWe use DoubleClick to help us monitor the performance of our online advertisements.

How can I change my cookies?

If you would like to decline cookies from running on your computer, you are able to. The best way to manage them is by changing your browser settings (usually found under ‘Edit’, ‘Tools’ or ‘Options’).

Our website will still work without cookies but please note that should you decide to disable or delete cookies from our website, you will lose certain functionality and features which may provide you with an enhanced user experience.

Find out how to block or delete cookies by visiting aboutcookies.org.

Payments

Rainbow is operated by International Travel Connections Ltd with the registered address, under the laws of the United Kingdom, which has an agreement with Decta for its license. Inspiring Travel, registration Number is 01030986 and its registered address is at Bridgetown House, 80 Lower Bridge Street, Chester, CH1 1RU.

The address for cardholder correspondence is Bridgetown House, 80 Lower Bridge Street, Chester, CH1 1RU.

Please see the full Rainbow Privacy Policy above.

Please see the full Rainbow cancellation and refund policy in our booking conditions here.